Help & Advice

We'll process and send out your order within 3-5 working days.

You'll get an email from us when your order is on its way.

Your order will arrive by Royal Mail postie.

You can choose from:

£4 Royal Mail tracked

£6 Next Day delivery

Orders over £50 ship for free.

We really want to keep our carbon footprint as low as possible, so we don’t ship internationally.

We'll wrap your items up in natural, sustainable materials: compostable postage bags, brown EcoWrap paper, compostable film bags and recycled kraft paper labels. We'd love you to reuse them if you can.

We're really sorry your order is delayed.

The quickest way to check on your order is by entering your tracking number on the Royal Mail website.

If that doesn't help, let us know using our online form. We'll get it sorted for you as soon as we can.

As long as we've not sent out your order yet, we'll do what we can to update or cancel your order.

Let us know what you'd like to do using our online form.

Contact us through our online form. We'll get back to you as soon as we can.
The Green Puppy team work every day but Sunday.